Broken Guitar
Sat Jun 09, 2012 10:11 am
A musician named Dave Carroll recently had difficulty with United Airlines.
United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.
During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation. The Manager
Responded: "Good luck with that one, pal."
So he posted a retaliatory video on youtube. The video has since received over 10 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video.
Naturally his response was: "Good luck with that one, pal."
Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.
Here's the video, and it's GREAT! A Must Watch:
Don't this just make you feel warm all over.
United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.
During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation. The Manager
Responded: "Good luck with that one, pal."
So he posted a retaliatory video on youtube. The video has since received over 10 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video.
Naturally his response was: "Good luck with that one, pal."
Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.
Here's the video, and it's GREAT! A Must Watch:
Don't this just make you feel warm all over.
Re: Broken Guitar
Sat Jun 09, 2012 4:18 pm
What a kick in the 
for the airline.
I once watched my Fender Twin come down a roller conveyor at Stornoway Airport, a great laxative.
for the airline. I once watched my Fender Twin come down a roller conveyor at Stornoway Airport, a great laxative.
Re: Broken Guitar
Sun Jun 10, 2012 6:40 am
I watched my old ZB D10 fall of the conveyor at Campbell river Vancouver Isl. Courtesy of Eastern Airlines... smashed the packhorse flight case but the ZB survived...... Eastern Airlines did`ent!
Re: Broken Guitar
Sun Jun 10, 2012 8:51 am
Excellent. Is it Ok if I put this on my Facebook page as I know musicians here who have had this problem with airlines. 
Re: Broken Guitar
Sun Jun 10, 2012 9:14 am
That is quite an old clip that surfaced on the USA forum a few years ago. Sometimes the little man can beat the corporate giant. 